Royal Mail Strikes
Royal Mail are planning strikes on the following dates:
This is causing severe delays to deliveries by up to 2 weeks. If you have had a dispatch notification from us, please be patient and allow 2 weeks for delivery. If it hasn't turned up by then, please contact firstname.lastname@example.org and we will help you.
Christmas & New Year Orders
The last day for guaranteed Christmas Delivery:
Rest of the World
Please note, the factory is closed from the 22nd December 2022 to 5th January 2022. No signs can be made in this time, but you can still order and we will dispatch as soon as we are back in the studio. We will be running a skellington customer service team so it will take longer to get back to enquiries.
All of our signs are handmade and this takes time. We need to process design files, cut materials, set up production on our machines and let adhesives cure. We can rush, but never at the expense of quality.
For standard orders, we will dispatch your order within a week, for express orders, we will dispatch within 2 working days.
Standard delivery is via Royal Mail 2nd Class & Express is via 1st Class. 99% off 1st Class deliveries are next day.
Unfortunately, we cannot control the delivery companies schedules. Therefore they may be delays outside of our control.
We are registered for VAT in the EU, that means all EU orders include VAT you will not be charged any extra fees or duties.
Orders to some countries outside of the UK may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.
This is standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Home Sign Co.
UK customers will have no additional taxes to pay.